At Syntixamentora, we believe transparency builds trust. This privacy policy explains exactly how we collect, use, protect, and share your personal information when you use our Gaming planning platform and educational resources.
We're committed to protecting your privacy while providing you with valuable Gaming education and planning tools. This policy covers all interactions with our website, services, and any communications you have with our team.
Quick Summary: We collect only the information necessary to provide our services, never sell your data to third parties, and give you control over your personal information at all times.
What This Policy Covers
This privacy policy applies to all information collected through syntixamentora.info, our mobile applications (if any), email communications, and any related services or tools we provide. It also covers information collected offline when you contact us directly.
Information We Collect
We collect several types of information to provide and improve our services:
- Account Information: Name, email address, phone number, and billing information when you create an account or make a purchase
- Gaming Planning Data: Information you provide for Gaming planning purposes, including income ranges, goals, and preferences
- Usage Information: How you interact with our website, including pages visited, time spent, and features used
- Technical Information: IP address, browser type, device information, and operating system
- Communication Data: Messages you send us through contact forms, email, or phone calls
- Learning Progress: Your progress through our educational programs and courses
How We Use Your Information
Your information helps us provide personalized Gaming education and planning services:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Management | Contact details, account preferences | Contract performance |
| Gaming Planning Services | Gaming data, goals, preferences | Contract performance |
| Educational Content Delivery | Learning progress, preferences | Legitimate interest |
| Customer Support | Contact information, account data | Contract performance |
| Service Improvement | Usage patterns, feedback | Legitimate interest |
Information Sharing and Disclosure
We don't sell your personal information. We may share your information only in these specific circumstances:
- Service Providers: Third-party companies that help us operate our platform (payment processors, email services, hosting providers)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our users
- With Your Consent: When you explicitly agree to share information for specific purposes
Important: All third-party service providers are contractually required to protect your information and use it only for the specific services they provide to us.
Your Privacy Rights
You have significant control over your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to certain legal obligations)
- Portability: Receive your information in a structured, machine-readable format
- Restriction: Ask us to limit how we use your information
- Objection: Object to our use of your information for certain purposes
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us at help@syntixamentora.info. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We take data security seriously and implement multiple layers of protection:
- Encryption: All data is encrypted in transit using TLS/SSL protocols
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access personal information, and only when necessary
- Regular Audits: We regularly review and test our security measures
- Incident Response: We have procedures in place to respond quickly to any security incidents
- Staff Training: Our team receives regular training on data protection and privacy practices
While we implement strong security measures, no method of electronic storage or transmission is 100% secure. We encourage you to use strong, unique passwords and keep your account information confidential.
Data Retention
We keep your information only as long as necessary:
- Account Information: Retained while your account is active and for up to 7 years after account closure for legal compliance
- Gaming Planning Data: Kept for the duration of our service relationship and up to 5 years afterward
- Communication Records: Maintained for 3 years for customer service and legal purposes
- Usage Analytics: Anonymized after 24 months and retained for statistical purposes
- Marketing Data: Deleted immediately upon unsubscribe or account deletion request
We regularly review stored information and delete data that's no longer necessary. You can request earlier deletion of your information by contacting us directly.
International Data Transfers
As a company based in Greece serving international clients, we may transfer your information across borders. When we do:
- We ensure adequate protection through appropriate safeguards
- We comply with applicable data protection laws in all relevant jurisdictions
- We use standard contractual clauses or other approved transfer mechanisms
- We work only with service providers that meet international data protection standards
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors use our site to improve performance
- Functional Cookies: Remember your preferences and personalize your experience
- Analytics Cookies: Provide insights into site usage patterns (anonymized data)
You can control cookies through your browser settings, though disabling certain cookies may limit website functionality. We don't use cookies for advertising or cross-site tracking.
Children's Privacy
Our services are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If we learn we've collected information from a child under 18, we'll delete it promptly. Parents who believe we may have collected information from their child should contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. When we do:
- We'll post the updated policy on our website with a new "Last Updated" date
- For significant changes, we'll notify you via email or through our platform
- Changes become effective 30 days after posting unless otherwise specified
- Your continued use of our services after changes take effect constitutes acceptance
We encourage you to review this policy periodically to stay informed about how we protect your information.